FAQ
1. Where do you ship?
We currently ship within the United States.
2. How long does shipping take?
We offer the following shipping options:
- Express Shipping (3–6 business days): $20
- Free Shipping (7–14 business days): $0
- Free Standard (7–14 business days): $10
- Free Shipping (Bags only, 7–14 business days): $0
Delivery times may vary depending on your location and holiday demand.
3. When will my order be processed?
Orders are processed within 1–3 business days (excluding weekends and holidays).
4. Will my order arrive before Christmas?
We recommend placing your order early during the holiday season. For faster delivery, please choose Express Shipping.
5. Can I track my order?
Yes. Once your order is shipped, you will receive a tracking number via email.
6. What if my item arrives damaged or incorrect?
Please contact us within 7 days of delivery with photos, and we will resolve the issue promptly.
7. Do you accept returns or exchanges?
Yes. We accept returns and exchanges within 30 days of delivery. Items must be unused and in original condition.
8. How can I contact you?
You can contact us via email. We typically respond within 24–48 hours.
9. Do you offer refunds?
Yes. Refunds are processed after we receive and inspect your returned item.